They govern sales of Clock Machines concluded on this site. By confirming your order, you accept them without reservation.
Bernard Richards Manufacture (B.R.M) sells on this site clocks from the Clock Machines collection, machined from solid at Magny-en-Vexin, together with the associated personalisation options. Product photographs are not contractually binding.
These terms govern online sales of Clock Machines concluded between B.R.M and any customer ("the Customer"). They apply to the exclusion of all other terms and prevail over any conflicting document. The Customer accepts them without reservation by confirming the order.
An order is placed in three steps: choice of model, finish and finish; contact details and delivery address; payment. Final confirmation constitutes irrevocable acceptance. A confirmation email is sent, setting out the details of the order and its amount.
The order is recorded as a draft and reviewed by the manufacture before final confirmation. B.R.M reserves the right to refuse or cancel any order that is abnormal, fraudulent or placed in bad faith, as well as any order for a finish whose limited series has sold out.
The photographs, renderings and images shown on the site are not contractual. As every piece is machined, lacquered and assembled by hand, slight variations in colour, finish or appearance may occur from one piece to another: they are inherent to craft manufacture and do not constitute a defect.
Prices are shown in euros: French VAT included for deliveries in France and the European Union, excluding French VAT for deliveries outside the European Union. The price depends on the model and its finish: the same clock may carry several prices according to the finish chosen.
Prices may be viewed in US dollars, pounds sterling and Swiss francs. These amounts are converted from the euro price at the house rate, rounded up to the nearest ten, and given for guidance only: the firm amount is the one in the order summary, established according to the delivery country entered.
For a delivery outside the European Union, prices are shown excluding French VAT. Customs duties, the VAT of the destination country and any clearance fees are not included and remain payable by the recipient, who settles them on delivery.
Orders placed in the name of a company established in France or in the European Union additionally bear the French watchmaking industry levy, i.e. 0.19% of the amount before tax. It is shown in the summary before confirmation. Private individuals are not liable for it.
A company established in the European Union outside France and holding a valid intra-Community VAT number benefits from the reverse charge: the invoice is then issued excluding tax. The VAT number is therefore mandatory for any order placed in a company's name.
Payment is made by bank card through a secure payment link, by SEPA transfer, or through instalment and financing solutions where the Customer is eligible. No card data passes through B.R.M's servers.
The interest-free payment in three or four instalments and the Sofinco financing over 36 interest-free monthly instalments are reserved for customers residing in France, subject to approval by the partner institution. No arrangement fee applies.
The Client may also pay a 30% deposit of the total amount when ordering, by card. The balance is then requested before delivery, through a secure payment link: the piece is only shipped once the balance has been received. The deposit remains acquired by B.R.M if the Client cancels after production has started, except where the right of withdrawal set out in article 6 is exercised.
Manufacturing begins upon receipt of payment or of the agreed deposit.
Each Clock Machine is machined and assembled to order. Every model page shows an estimated delivery date which applies to an order placed on the same day and combines two lead times. First the workshop lead time, about one month from the order, extended to about six weeks for any piece containing carbon, whether in its finish or as an option. Second the launch of the model's series, staggered from September 2026 to February 2027 depending on the model: no piece is delivered before that. These lead times are indicative and a reasonable overrun cannot give rise to compensation.
Delivery is free of charge. Each piece is shipped in a wooden crate, transport insured by the manufacture. Delivery is made to the address given by the Customer, who must check that it is correct. It is for the Customer to inspect the condition of the parcel on receipt and to record any necessary reservations with the carrier.
In accordance with articles L221-18 et seq. of the French Consumer Code, a Customer acting as a consumer has fourteen days from receipt to exercise the right of withdrawal, without having to give reasons. The piece must be returned complete, in its original packaging and in perfect condition.
Return costs — the cost of returning the piece is borne by the Client. Customs duties and import taxes already paid in the destination country are not refundable by B.R.M. For a return from a country outside the European Union, the Client must write to customer.service@brm-manufacture.com before any shipment, so that the re-importation is properly declared.
Exception — in accordance with article L221-28 3° of the same code, this right does not apply to goods made to the Customer's specifications or clearly personalised. A Clock Machine bearing an engraving chosen by the Customer or a bespoke livery is therefore neither taken back nor exchanged. Choosing a colour from the catalogue does not remove the right of withdrawal, even though the piece is lacquered to order: only a personal engraving or a bespoke livery are excluded from it.
The right of withdrawal does not apply to business customers.
Every Clock Machine is guaranteed for ten years by B.R.M from delivery. This commercial warranty is in addition to the statutory warranties, which remain due in any event: the warranty of conformity (articles L217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (articles 1641 et seq. of the French Civil Code).
It covers neither impact, falls and breakage, nor normal wear, prolonged exposure to humidity, nor work carried out outside the B.R.M workshop.
The quartz movement's battery is changed about every three years. This is routine maintenance and not a defect: its replacement is not covered by the warranty.
Clock Machines are produced in a limited, numbered series: twenty pieces per finish. The number is carried on the plate of the piece. B.R.M does not guarantee the availability of any particular number.
B.R.M cannot be held liable for any failure to perform its obligations arising from an event of force majeure within the meaning of article 1218 of the French Civil Code.
The data collected when an order is placed are necessary to process it. Their use is described in our privacy policy.
Any claim may be sent to customer.service@brm-manufacture.com. Failing an amicable agreement, a consumer Client may refer the matter free of charge to the consumer mediator to which Bernard Richards Manufacture subscribes:
Madame Eliane SIMON, médiateur
Sas Médiation Solution
222 chemin de la bergerie
01800 Saint Jean de Niost
Tél. 04 82 53 93 06
contact@sasmediationsolution-conso.fr
https://www.sasmediationsolution-conso.fr
These terms are governed by French law. The French version prevails, translations being provided for convenience only. Failing an amicable settlement, jurisdiction is granted to the competent courts.